Procedures
How things work with us
The path from application to certificate, what to do if you disagree with a decision, and the answers we give most often.
Certification process →
The five steps - enquiry or application, offer and contract, documents, on-site inspection, decision and certificate - and what is required of you at each one.
Complaints and appeals →
Who considers an appeal against a decision, within what time limit, and what happens to your certificate in the meantime.
Questions and answers →
The general questions for every certification, plus those specific to each of the seven activities.